Christopher Paul Chalfant, MCSE, MCTS, Security+

Network Administration and Security, Software Test, Technical Writing and Editing

986 S. Potomac Way, Aurora CO 80012 - 303-386-6076 (M) -

Skills, Certifications, and Education

·         Microsoft Operating Systems including Windows 8, 7, Vista, XP, and Windows Server 2003 and 2008

·         Microsoft Certified Systems Engineer (MCSE) in Windows Server 2003, MCP ID #1163261

·         Microsoft Certified Technology Specialist  (MCTS) in Windows 7 Configuration

·         Microsoft SQL Server 2000 and 2005 and Transact SQL

·         CompTIA Network+ and Security+ , ID #COMP001002432076

·         Software QA/QC, manual software testing and localized software testing in Chinese, German, and other languages

·         Polycom video conferencing solutions

·         Courion Identity and Access Management (IAM) solutions

·         ITIL and Change Management

·         Technical editing of medical and academic research articles

·         Technical instruction on computers and networking

·         MA in German Literature, University of California, Davis

·         Two years of Chinese study at the Mandarin Training Center, Taipei, Taiwan


Employment History

Polycom Corporation, Westminster, Colorado

04/11 to current – Software QA Engineer

·         Wrote and executed test cases and test plans around Polycom RealPresence Virtualization Manager (formerly “DMA”)

·         Tested integration of various Polycom (DMA, RMX, HDX) and Microsoft (Lync, OCS R2) video conferencing solutions

·         Built Active Directory, Exchange, and Lync test environments for use by developers and testers

·         Served as subject matter expert and created documentation on DMA/Lync integration

First Data Corporation, Greenwood Village, Colorado

09/07 to 02/11 –Information Security Engineer

·         Maintained and extended Courion IAM suite (Courion’s Account, Password, and Profile Courier modules, version 7.70), which was used for new user provisioning (onboarding, including both AD user accounts and Exchange inboxes), access request processing, and manager attestations (semiannual account review).

·         Administered Windows Server 2003, IIS 6.0, and SQL Server 2005 servers in support of IAM systems

·         Received the FirstData Spotlight Award for excellence in support of other FirstData employees

Verizon Business, Colorado Springs, Colorado

11/04 to 09/07 – Software QC Engineer

·         Wrote and executed test cases and test plans around the Access Manager remote access suite, including ESM administration web portal, and integrated dial-up, host firewall, and VPN software (Cisco and Nortel)

·         Configured and administered a WiFi test lab, including Cisco, Colubris, and Netgear wireless access points and Windows Server 2003 IAS (RADIUS) servers for 802.1X authentication

FrontRange Solutions, Colorado Springs, Colorado

07/00 to 10/03 – Senior Software QA Analyst

·         Wrote and executed test cases and test plans around FrontRange Solutions’ helpdesk software suite, HEAT

·         Tested web applications on Windows, Linux, and MacOS systems

·         Designed and administered the test network and test servers used by QA and Development departments, including Windows Active Directory, IIS, SQL Server, and Exchange servers

·         Created technical documentation shared by QA, Development, Help Desk, and Consulting departments

DeVry University, Colorado Springs, Colorado

10/00 to 02/02 – Adjunct Instructor

·         Taught evening and weekend classes on Windows NT 4 Server, Windows 2000 Server and NetWare  5.0, Seattle, Washington

11/99 to 04/00 – Senior Deskside Support Engineer and Macintosh Support Specialist

·         Provided end user support, hardware and software, for users of NT4 Workstation, Windows 9x, and MacOS

Advance Design Systems, Gresham, Oregon

09/98 to 09/99 – Computer and Network Technician

·         Supported small- and medium-sized businesses onsite, including Windows workstations and NT 4.0 and Netware servers

·         Developed an Access database for purchasing and inventory management

·         Assembled, upgraded, and repaired PCs

Foundation for East-West Medicine, Taipei, Taiwan,

09/89 to 05/90 and 10/94 to 06/97 – Technical Writer/Editor and Secretary

·         Served as secretary and translator for the Director of the foundation

·         Assisted in preparing articles for medical journals, including writing, editing, photography, and graphics

·         Managed computer systems used by the foundation and its associated clinic

Short-term contract positions

·         2004, Software QA Analyst,, Denver, Colorado

·         2004, IT Computer System Security Analyst, Colorado Department of Human Resources, Denver, Colorado

·         1999, Localized Software Tester, Microsoft Press Interactive, Bellevue, Washington